Impact Coaches Insights

Impact Articles

We share our expert insights and original articles with leading-edge publications.

20 Years in the Making: The Impact Story

We’re celebrating our 20th year in business! All of us at Impact are proud of all we’ve accomplished over the last two decades and wanted to celebrate, take time to reflect on how far we’ve come, and share our plans for the future with our colleagues and clients.

Addressing the ‘Black Sheep’ on Your Team

Even a high-functioning team can stumble and struggle together at times. A team member may start to create challenges for one or more members of the team and act out like the “black sheep” of the family. And it’s our job as leaders to get curious about and have more dialogue with them.

The Power of First Teams

Our inclination is to spend the most time with the people we’re leading. The employees we’ve selected and hired, and perhaps have the most in common with. The ones we know and understand best, feel good about, and have the most control over. But focusing all our attention on them can lead to challenges with our first team.

You Can Only Do Two Things

One of my clients is a very senior leader at her organization. She works hard, she’s smart, organized, and a mom to two young children. She’s massively successful, very content with her life and always has a big smile on her face. She’s figured out a valuable formula for success: You can only do two things.

Why Your Organization Needs a High Potential Accelerator Program

There’s a sizeable demographic of senior leaders transitioning out of the workforce. And an equally significant demographic of young, high potentials who have missed out on mentorship and coaching. Bridging the gap between these two groups is going to be a critical endeavor for many organizations today.

Refining the Hybrid Formula: Making Remote Work Successful

The flipside of hybrid is remote work – and while it offers benefits for both employees and employers, we have to be strategic about it, too, for hybrid to succeed. I feel some employers and employees are “stuck” when it comes to managing remote work well.

Returning to the Office: How In-person Helps Hybrid Work

Like so many companies right now, we’re working on developing a combination of in-person and remote work that helps all our people succeed. Being strategic and transparent about why and how people come together for in-person is key.

Returning to the Office Starts with a Conversation

I recently had a conversation with our team about working together in person. I feel it’s critical for people to be in the office for the right reasons. That they see the value in it and want to be at work in person. I wanted our team to know how much I value seeing them all.

Don’t Just Talk to Five People

Great leaders talk to people outside the executive team. On elevators, in the company cafeteria, at social events. They take every opportunity to learn about the business. They ask questions, and not in a challenging way, but with humility and curiosity.

Is Hiring People You Like Important? Yes!

A leadership team is a collection of relationships. Ensuring those relationships work well and are made up of people you like and trust makes for a far more effective team. It’s why leaders moving into CEO positions often bring their most trusted people with them.

Finding Friends at Work

It’s important to have friends at work who understand our situation – because they’re dealing with it themselves. People we can trust, who care about us, and who we can be totally honest with, without fear of retribution. It provides perspectives we can’t get from anyone else.

Conflict is Good

Some of the most common feedback we hear from leadership teams is, “we like each other and get along, but we don’t challenge each other”. These teams operate in silos and collaborate on low level, tactical projects, but not on the big, strategic work that benefits their companies most.

Taking Time to Heal

At Impact, we’re doing more work than ever right now helping leaders manage stress, exhaustion, higher levels of frustration, difficulty concentrating, and sleep issues. We saw some of this during the pandemic, but it seems even more pronounced now.

Reconnecting to our North Star: A Letter from our Founder

The last few years have been pivotal for me and for Impact, as they’ve been for most of our clients. As we move forward with Impact Coaches into 2023 and beyond, I’m proud that we’ve taken the time to think about where we want to go and how we want to get there.

Uncovering Your Organization’s Hidden Gems: The Ideal Team Players

We looked recently at how layoffs are happening across multiple industries as we emerge from the pandemic. It’s something organizations often do when they come up against underperformance.

The Talent Pendulum Swing

We’ve been hearing a lot from leaders lately about layoffs they’re expecting across multiple industries. The media is full of stories of companies, like Ford, Amazon, and Facebook laying off thousands because of challenging economic considerations in the aftermath of the pandemic.

Finding That Sweet Spot

You see it just as much in the boardroom as you do in the arena – the desire to overcome a challenge, achieve a goal, get success, build confidence, find a flow state. And people who pursue excellence in business or sport can benefit from the same kind of training and perspectives to get there.

Why Connecting Your People to Your Organization’s Purpose Can Be a Game Changer – Especially Now

Purpose is an organization’s reason for being. It inspires its people and acts as the glue that connects them to how they can contribute to the organization’s success.

Quiet Quitting: Why It’s Not the Answer You Think – And What Is

The stresses of the pandemic caused many individuals to re-evaluate their lives and change their relationships to work. The upheavals and massive changes of the last two and a half years made many people feel overwhelmed and resentful.

Fear (Of Not Fitting In, or Not Being Included or Accepted) Held Me Back

I vividly remember sitting in a meeting, my shoulders hunched forward, my eyes downcast, listening to the people around me, wanting so much to voice my perspective, but lacking the confidence to speak up.

They Don’t Teach You That at School

A summer internship is an amazing way to explore your options and find out what you might be interested or even what you’re absolutely certain you don’t want to pursue as a career. You can also learn a lot and gain real-time, real-life experience including everything from how to communicate effectively to the best ways to network.

Getting to Know the Whole Person

In the past, if a new hire didn’t perform well, organizations would let them go. After all, there was an endless pool of candidates you could easily draw on for a replacement. But that’s just not the case anymore. These days, if a new hire turns out not to be the best fit for the role, companies need to find ways to make the role better fit the person.

Strengthening an Organization From the Inside Out

Every organization has them. High potentials with all the hallmarks of greatness: amazing skill and expertise in their field, outsized contributions and leadership, a deep desire to grow and develop, the willingness to help solve complex problems outside of their formal role, and the predisposition of a team player.

Building a Stronger Leadership Team: Why Now is the Perfect Time for Your Team to Connect

When leadership teams connect in person, they can develop stronger, deeper relationships – and healthier organizations. Throughout the pandemic, leaders have been hyper vigilant, operating in crisis mode.

The Conditions for Happiness: Increased Retention Comes from Managing People Well

One of the biggest challenges companies face today is talent retention – and it’s only been heightened by the pandemic. Employees are leaving companies in droves – 45 million Americans quit their jobs in March 2022, alone.

Opening Doors: Redefining “Back to the Office”

For the last two years, most of our clients have been very busy and quite task focused with little time to think strategically or to really connect with their teams. Leaders are keen to get their people back into the office and get things back to “normal”, whatever normal means.

The Talent War Is Real: How Leaders Should Respond As Their People Return To Work

The future of work is now, and if business leaders don’t listen to the undercurrent of the workforce, they’ll end up losing their best talent. Study after study shows that workers want flexibility and fulfillment, and in many cases, will leave their current employer if they don’t get it.

Setting The Standard Of Leading By Example In Your Organization

When it comes to diversity programs, I’ve found that while many are well-intentioned, they don’t address the behavioral changes needed to give credence to the work experiences of marginalized groups.

Sales Has Changed Forever: How To Move Beyond Relationship-Building

Even before Covid-19 radically changed how people do business, the days when building relationships was a primary sales and business development strategy were waning.

Understanding The Key Tenets Of Coaching

Coaches work on a wide variety of complex skills like executive leadership and address common goals, such as wanting to have a better presence in meetings, by working with individuals one-on-one to harness their personal strengths and tackle their unique limiting beliefs.

15 Safe Ways To Have Fewer Mandatory Employee Meetings

The goal of any team meeting is to share information, have valuable discussions and get everyone on the same page. However, surveys consistently show that employees feel meetings waste too much time that could be spent on more productive efforts.

14 Smart Ways For Greener Employees To Be Seen As Leaders At Work

Early on in your career, you may struggle to be viewed as a leader by more experienced co-workers. Thankfully, there are smart ways for greener employees to establish themselves as leaders at work while building trusting, respectful relationships with more seasoned colleagues.

15 Questions Entrepreneurs Need To Answer Before Quitting Their Jobs

Whether you have a growing side hustle or are dreaming of starting your own business, you may be thinking about quitting your current job to focus on your new company full-time. While this is an exciting step, it should never be taken without careful consideration.

How To Successfully Lead Teams Through Work-From-Home To Work-From-Anywhere

There is a shift to a work from anywhere culture. People are starting to think less about how to set up one productive work space at home and more about how to set up a seamless and intuitive digital workspace they can take with them anywhere.

It’s Time For Organizations To Ascend The Pandemic’s Change Curve

More people who are feeling flat, tired and burned out from the pandemic. In order to help their teams start ascending the change curve, business leaders need to embrace the reality that Covid-19 has already permanently changed the way we live and work.

15 Essential Leadership Skills Everyone Should Develop To Better Handle Change

Business leaders need to be able to handle times of change. Whether they’re facing an internal issue or an external shift in the industry, they must be able to lead their employees through any circumstance.

How To Safely And Strategically Bring Employees Back To The Office

Business leaders are tasked with measuring the impact of remote work on not only the health of their organizations but also the health and wellbeing of their employees. Leaders must understand all of the possible implications of bringing employees back into the office vs. keeping them home.

Lost Your Job? 16 Important Things To Keep In Mind

The loss of a job can sometimes feel like the end of the world, especially in this uncertain economy. You cannot know for sure when you will have another employment opportunity and if that opportunity will align with your skills and experience.

The New Normal Is Not Normal (But You Can Still Work Through It)

Even though it can feel like the future is out of our control, there are steps individuals and organizations can take to foster better health, morale and productivity for workers – whether they’re furloughed, working from home or planning to return to the office.

How Leaders Can Save Their Businesses And Avoid Burnout At The Same Time

My team recently hosted a series of targeted discussions with global leaders across a variety of industries. Here are some valuable strategies all leaders can implement to ease burnout and revitalize their businesses for the long haul.

Leading A Business? Get Organized In These 16 Key Areas

A successful executive must be able to simultaneously oversee and manage multiple areas of the company. It can be challenging to ensure that all departments are running smoothly and receive the focus they need, especially since some areas require more time and attention than others.

Four Ways Coaching Can Be Useful Amid Organizational Change

Coaching can not only help individuals increase their own effectiveness and job satisfaction, but done right and strategically, it's also a way for businesses to build broader organizational capability and ultimately drive higher performance and strategic behavior shifts across large groups of people.

How To Preserve Morale While Setting Up An Effective Whistleblower Process

Each year, the coaches in my company speak with many leaders who have been involved in a whistleblowing process. The trend seems to be growing as more companies are adopting whistleblowing processes.

The Five-Step Approach To Fixing Employee Morale

You're a leader and you just received your employee attitude survey back. You scan through the results and your heart sinks. Instead of bringing a bunch of staff into a room to vent their complaints, I suggest an alternative approach.