#askIMPACT: The Narcissist

Narcissists are probably the most difficult personality to coach. Narcissists often lack the ability to genuinely empathize with others, which can make them poor team players and serious morale busters.

When Does ‘Yes’ Mean ‘No?’

Let’s say that you are from the U.S. but on an overseas assignment working with people from a different culture. And let’s say that you have just finished a productive meeting and agreed upon a list of action items that will be taken.

8 lessons on building a company people enjoy working for

Most companies operate on a set of policies: mandated vacation days, travel guidelines, standard work hours, annual goals. But what happens when a company looks less to control and more to trust?

3 Questions to Answer in an Apology

Trust is not as fragile as people think — it can be rebuilt. And that process starts with a good apology.

3 Questions People With Emotional Intelligence Ask When They Receive Negative Feedback

When was the last time you received negative feedback? For many leaders and executives, the sound of criticism on the breeze has become a rare experience indeed.

Influence: A Primer

Influence is a social competency necessary for any leadership style. It can be done in a way that is meaningful and effective, or fraught with resistance.

Own the Room

People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact.

How to Be Happier Without Really Trying: 4 Odd Secrets From Research

Sometimes it’s worried and you get play-by-play color commentary on how everything could go wrong. Other times its negativity goes totally metastatic and it’s all you can’t do that, they won’t like you, you should be ashamed, you’re no good.