Leigh Thompson, professor at Kellogg School of Management at Northwestern University, studies negotiations to understand the path to the “sweet spot” where all sides of the table come away happy. And she says there are more pitfalls on that path when more of us are working remotely and online.
THE PANDEMIC has been a giant experiment in working from home. We examine whether workers are happier and more productive using Zoom in their pyjamas than commuting in a suit.