Chief of Staff

Project/Account Manager to support our CEO.

About Impact-Coaches Inc.

Impact-Coaches Inc. is a business coaching organization that has been delivering leadership, business development and team development in the form of assessments, individual coaching, and group/team coaching since 2003. We have a proven track record and a growing client list thanks to our commitment to excellence in coaching and client service. We have grown steadily year after year and have a strong team of coaches across Canada.

Impact-Coaches Inc. supports a fair and equitable work environment. Our coaches work virtually but are well-connected to our organization. We pride ourselves in being an organization that "business people turn to when they want to excel" and "all coaches aspire to work with."

A few details about the role:

We are looking for an experienced Chief of Staff and Project/Account Manager to support our CEO at our Yonge and Lawrence office. You will be part of our Home Team, a group of dedicated, hard-working people who are committed to heightening individual and collective capabilities to elevate the client experience.

In this role, you will be a thought partner and sounding board for our CEO. You will manage the CEO's client projects in the role of Project/Account Manager, and you will work directly with C-suite clients and their teams. This role provides unique exposure to all aspects of the CEO's role with an eye to developing the successful candidate to ultimately take on a broader leadership role in the Firm and with clients. If you are a leader and a true team player with an entrepreneurial nature and are excited about working for a small, profitable professional services organization, this could be the job for you.


  • Be a thought partner, confidante, and sounding board to the CEO.
  • Manage all aspects of the CEO's schedule and calendar to maximize productivity, delegating administrative tasks as appropriate.
  • Assess situations and determine the appropriate course of action, referral, or response, exercising judgement to reflect CEO's style and enabling them to focus on business priorities.
  • Elevate pertinent issues in an organized, succinct manner.
  • Attend client meetings with or instead of the CEO or other leaders.
  • Anticipate and organize for CEO's needs in advance of meetings.
  • Complete projects by assigning work to appropriate individuals, on behalf of the CEO.
  • Follow up on contacts made by the CEO to cultivate ongoing relationships.
  • Research topics and summarize/document on an as required basis.
  • Support the Head of Talent and the execution of our talent strategy.

Qualifications & Attributes

Account/Project Management
  • Manage multiple client projects from inception to close.
  • Develop/manage project scope, related schedules/project plans, create budgets that ensure profitability on engagements, and identify project resource requirements.
  • Launch programs simultaneously in a fast-paced environment.
  • Leverage project management software (Mavenlink) to create and monitor project plans, monitor budgets, and drive status reporting.
  • Drive continuous improvement and efficiency in project management by fully leveraging investments in technology and software.
  • Support the development of a strong, trusted relationship between the client and Impact Coaches through effective project management and delivery.
  • Own responsibility for managing a defined list of clients.
  • Oversee and participate in development and response to RFP's.
Technical Skills
  • University degree (Arts or Business preferred)
  • At least 5 years of experience as an EA or Chief of Staff managing a busy executive, ideally in professional services.
  • Excellent English communication skills (in person, by phone, through email, and formal writing skills)
  • Experience managing projects at an intermediate level.
  • Experience using project management software and MS Teams, coupled with the interest and curiosity to get more from them to optimize project management.
  • Skilled in creating visually engaging and effective presentation material.
  • In-depth understanding of MS Office suite and aptitude for learning and mastering innovative technology
  • Coaching skills
  • Client relationship management skills
  • HR or OD background is an asset.
  • Bilingual in French/English is an asset.

Personal Attributes

Takes Ownership, Demonstrates Initiative & Accountability for Work and for Clients
  • Feels and demonstrates ownership and accountability for account success.
  • Committed to and excited by opportunities to grow accounts.
  • Competently manages all aspects of project or account.
  • Owns and seeks to develop client relationships.
  • Shows proactivity by thinking beyond tasks and suggesting improvements and innovations.
Commitment to Quality, Excellence & Professionalism
  • Recognizes the importance of representing Impact's premium brand and all times and does so.
  • Always acts and interacts in a way that aligns with Impact's, client's, and program's purpose.
  • Adopts a mindset of continuous improvement and challenges self and others to innovate to bring the best to client and team.
  • Maintains consistently high standards around quality in all
Reliable and Committed Team Player
  • Is a hard-working, collaborative, and supportive team member to colleagues, coaches, and clients.
  • Contributes with selflessness and caring.
  • Puts energy into building trust and winning respect and views relationships as partnerships.
  • Takes time to support and contribute, but also develop and teach.
  • Is committed to getting the best out of everyone for the good of the client and Impact.
  • Is committed to the growth of clients, Impact, and self. Ambitious for the success of all three.
  • Pitches in and helps others. Does work even if it not part of their normal role.
  • Can be counted on to meet deadlines and go above and beyond to do what is best for the team and the client.
Demonstrates Project Management/Organization
  • Has an organized, disciplined approach to project management.
  • Can track and manage multiple projects, initiatives, and responsibilities simultaneously.
  • Respects Impact processes and systems but remains innovative in seeking ways to improve efficiency or quality.
  • Is reliable and consistently follows through with commitments in a timely manner.
  • Demonstrates the ability to adapt to changing circumstances and client demands.
  • Remains resilient in the face of setbacks, using them as opportunities for growth and learning.

Reach out to us.

If you’re interested in exploring a new opportunity, challenge yourself, and contribute to a thriving organization, please reach out to us at and forward a copy of your resume.

Send an Email
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