Trust Matters, The Podcast: How to Handle an Angry Client (Episode 18)

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

Do you know a “Smartest Person in the Room”?

Some people love to say things like, “I already knew that” or “I told you so”. They may use other “I am smarter than you” habits like telling others that my story is bigger than your story. “Great story, but that same thing happened to me in an even bigger way!”

You Got This! Stop Coasting: My Experience as a Speaker Coach at TEDxDonMills

At Impact, we work with leaders who do not coast as they grow their businesses, transition into new roles, build and develop teams, and solve challenges. Our job, as coaches, is to challenge and support them in finding ways to expand outside of their comfort zones so that they get comfortable with the uncomfortable, and tell them “You got this”.

The Broad Experience

Women’s experiences at work can be challenging, rewarding, and downright ugly – sometimes in the same week. The Broad Experience sparks candid conversations about women, men, careers, and success.

Steven Pinker on the case for optimism

At TED2018, head of TED Chris Anderson sat down with Steven to take a closer look at the data that suggest the world is improving — and to unpack why so many people find this idea so challenging.

A New Way to Become More Open-Minded

Benjamin Franklin knew he was smart — smarter than most of his peers — but he was also intelligent enough to understand that he couldn’t be right about everything.

The Sport Of Speaking

Public speaking is a physical activity – like hockey, football, or soccer. As a public speaker, you are a type of athlete because speaking involves physicality, muscle memory, and humanity.

There’s an optimal time to give negative feedback

There’s nothing like being told you’re bad at something, especially when the dig comes from someone you respect. Some, including my former employer, harangue you into believing that every piece of feedback is a gift—no matter how badly it stings.