Trust Matters, The Podcast: How to Handle an Angry Client (Episode 18)

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

An introvert’s advice for networking

Self-described introvert and veteran tech executive Karen Wickre shares her secret to cultivating professional connections with a minimum of anxiety and awkwardness.

How to tell when procrastinating is actually anxiety

Perhaps you’ve noticed a pattern emerging in your daily or weekly planner. While plenty of projects cycle on and off the to-do list more or less on schedule, a stubborn handful turn over from one day, week, or month to the next without progress.

What Managers Get Wrong About Feedback

Marcus Buckingham, head of people and performance research at the ADP Research Institute, and Ashley Goodall, senior vice president of leadership and team intelligence at Cisco Systems, say that managers and organizations are overestimating the importance of critical feedback.

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