Trust Matters, The Podcast: How to Handle an Angry Client (Episode 18)

This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates.

An introvert’s advice for networking

Self-described introvert and veteran tech executive Karen Wickre shares her secret to cultivating professional connections with a minimum of anxiety and awkwardness.

How to tell when procrastinating is actually anxiety

Perhaps you’ve noticed a pattern emerging in your daily or weekly planner. While plenty of projects cycle on and off the to-do list more or less on schedule, a stubborn handful turn over from one day, week, or month to the next without progress.

What Managers Get Wrong About Feedback

Marcus Buckingham, head of people and performance research at the ADP Research Institute, and Ashley Goodall, senior vice president of leadership and team intelligence at Cisco Systems, say that managers and organizations are overestimating the importance of critical feedback.

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How to Get People to Accept a Tough Decision

Imagine this: You’re a general manager for a manufacturing company and orders are up. You know you should be celebrating, but instead, you feel gut punched.

A Better Way to Deliver Bad News

Giving feedback to your employees, particularly when their performances fall short of expectations, is one of the most critical roles you play as a manager. For most people, it’s also one of the most dreaded.

Leadership Communication During Times Of Change: 10 Ways To Move Forward Together

Times of transformation — whether by design or due to a crisis — will test an organization’s resilience, confidence and culture.

To Give a Great Presentation, Distill Your Message to Just 15 Words

Fearless public speaking is about more than combating nerves. It’s about knowing the technique, the art, and the business of public speaking.